Frequently Asked Questions
How do I use the discount codes?
Mix and match items across our store. Buy 2 or more items and enter EY12 for 12% off; buy 3 or more and enter EY18 for 18% off; buy 4 or more and enter EY22 for 22% off.
Enter one qualifying code at checkout. Discounts do not stack.
When will my order ship?
Orders are usually prepared within 2–3 business days. Tracking information is emailed after dispatch. Delivery times vary by destination and may be longer during busy periods. See our Shipping Policy.
How can I track my order?
Use the tracking number and link in your shipping confirmation email. Tracking may take time to update after dispatch. If you need help, email support@elimsy.com with your order number.
Can I return an item?
You may request a return within 30 days of delivery. Items must be unused, in original condition and include their original packaging and accessories. Please contact us before sending an item back. Conditions and exclusions apply; see our Return Policy.
What if my item arrives damaged or incorrect?
Please contact support@elimsy.com within 7 days of delivery. Include your order number, photos or a short video, and a description of the issue so our team can help.
Which payment methods can I use?
The available payment methods are shown at checkout. Options may vary by device and location. The payment icons above reflect the methods enabled for our store.
How do I check the size, materials or power source?
Check the product description and your selected option for dimensions, materials and included pieces. For decorative lights, check the power source and indoor or outdoor use instructions. If you have a question before ordering, contact us.
