Refund policy

At Elimsy, we want every customer to feel confident and satisfied with their purchase. If something does not meet your expectations, our team is here to help you through the return process.

If You Need to Cancel or Modify an Order

If you need to cancel or update your order, please contact our Customer Support team as soon as possible and include your order number.

Orders can only be canceled or modified before they enter the fulfillment or packing process. Once an order has been processed, packed, or shipped, we are unable to cancel it.

In this situation, you may request a return after receiving your order according to the terms of this Return Policy.

Receiving a Faulty, Incorrect, or Damaged Product

We want every order to arrive in perfect condition. If you receive a product that is defective, incorrect, or damaged during shipping, please contact our Customer Support team within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Order number
Proof of purchase
Photos or videos showing the issue
Complete delivery address
Contact information

Our team will review your request and provide an appropriate solution, such as a replacement or refund.

Returning an Item You Don’t Want

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To begin the return process, please contact us with:

Your order number
Reason for the return

Our team will review your request and provide return instructions if approved.

To be eligible for a return:

Items must be unused and in original condition
Products must include original packaging and accessories
Items must not show signs of wear, damage, stains, or misuse

Returns that do not meet these requirements may not be accepted.

Only items purchased directly from Elimsy are eligible for return through our customer service team.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping fees are generally non-refundable unless the return is caused by an error on our part.

Processing Timelines and Refunds

Once your returned item arrives at our facility, please allow up to 14 business days for inspection and processing.

After your return has been approved, refunds will be issued to your original payment method.

For credit and debit card payments, your refund will be sent to your card issuer. The time required for the refund to appear in your account depends on your bank or payment provider.

If you have not received your refund after the expected processing period, please contact your payment provider for further assistance.