Shipping policy

At Elimsy, we carefully select unique finds from different sources to bring you products that add joy, comfort, and inspiration to everyday life.

Because some of our products are sourced internationally, delivery times may vary depending on your location, shipping method, customs procedures, and local delivery services.

Estimated delivery times are provided as a guide and are not guaranteed. While we always work to ensure your order arrives as quickly as possible, occasional delays may occur due to factors outside of our control, such as customs inspections, carrier delays, weather conditions, or peak holiday periods.

Order Processing Time

Once your order is placed, our team carefully prepares your items for shipment.

Orders are typically processed within:

2–3 business days

After your order has been shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be slightly longer during:

  • Holiday seasons

  • Major promotions

  • High-volume shopping periods

Providing Accurate Shipping Information

A successful delivery starts with accurate information.

Please carefully check your:

  • Full name

  • Shipping address

  • Email address

  • Contact details

before completing your order.

Elimsy is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to assist before your order enters the shipping process.

Tracking Your Order

Once your order has been shipped, tracking information will be sent to the email address provided at checkout.

Please allow some time for tracking information to update after shipment, as carrier systems may require additional processing time.

You can use your tracking number to follow your package throughout the delivery journey.

Customs, Duties, and Taxes

Depending on your destination country, your order may be subject to customs duties, import taxes, or other fees.

These charges are determined by local customs authorities and are the responsibility of the customer.

Elimsy does not control customs processes and cannot guarantee whether additional fees will apply.

Delays, Lost Packages, and Damaged Items

While we do our best to ensure reliable delivery, unexpected situations may occasionally occur.

If your package:

  • Arrives damaged

  • Contains missing items

  • Is lost during transportation

please contact our Customer Support team within 7 days of delivery.

Please provide:

  • Order number

  • Photos or videos of the issue

  • Any relevant delivery information

Our team will review your request and work with you to find a suitable solution.

Return Shipping

If you choose to return an item because you changed your mind or no longer want the product, return shipping costs are the responsibility of the customer.

Original shipping fees are generally non-refundable.

If an item arrives damaged, defective, or incorrect due to an error on our part, Elimsy will assist with the resolution and cover the necessary shipping costs when applicable.

Contact Us

If you have any questions about your order or shipping, please contact us:

Email: hello@elimsy.com

Thank you for choosing Elimsy — Little Finds, Big Joy. We appreciate your trust and are committed to making every discovery a pleasant experience.